Shipping & Returns

 

Shipping 

We ship using USPS and prices are calculated by weight. Typical orders:

1-2 candles— $7.95
3-4 candles — $13.60
6-8 candles – $18.95

Pending credit verification, please allow 1-3 business days for order processing as orders are shipped out Monday through Friday and some Saturdays. While shipping times may vary, you should expect to receive your CandleBravo order within 7-10 days. 

If expedited shipping is needed, just send us an email. We’ll do our best to expedite.

Please ensure your mailing address is correct at checkout. We are unable to reroute shipments and, if an order is returned due to an invalid address, it will be processed as a return. Additionally, once an order has been successfully delivered to the confirmed shipping address, we cannot be held responsible for lost or stolen packages. We ask that you please contact the shipping provider listed in your shipping confirmation email.

 

Returns

If for some reason you are unhappy with your CandleBravo purchase, please email within 7 days of receiving your delivery to request return. 

Once we have confirmed your request, you are responsible for carefully packaging and shipping the return order back to CandleBravo. The candle must be unburned and fully intact for a refund to be processed, so please do package your return with care. Additionally, we cannot be held responsible for packages that are lost on their way back to us, please consider getting a tracking number for that return shipment. 

Return shipping costs must be incurred by the customer. However, if the return is due to our error or receipt of damaged goods, we will happily pay the return shipping costs and process a full refund. If this happens please contact us immediately so arrangements can be made.

We reserve the right to refuse any merchandise that does not meet our return policy guidelines. We cannot authorize a return if more than 7 days have gone by since the delivery of your order.

CandleBravo
10056 Pergola View Court
Charlotte, NC 28213